Refund Policy.

1. Overview

Secure Line Tech provides technology services and digital solutions including software and website development, IT solutions, digital solutions, cyber security services, AI automation, software products, online courses and related technology services.

Because different services involve different levels of preparation, development, delivery, access, licensing and third-party costs, refund eligibility may vary between products and services.

This Refund Policy should be read together with any applicable order terms, service agreement, quotation, proposal, invoice, software license, course terms or other written agreement provided for a particular purchase.

2. General Refund Principle

Customers should review the relevant service, product, scope, pricing and applicable terms before making a payment.

Where a refund is permitted, Secure Line Tech will review the request according to the nature and status of the purchase.

Payment of an invoice or order does not automatically create a right to a refund after work, development, access, delivery or fulfillment has started.

3. Custom Software & Website Development

Custom software development, website development, web applications, e-commerce development, business management systems, API integrations, database solutions and similar projects may require planning, analysis, design, development, configuration and resource allocation before completion.

Once a custom project has entered development or substantial work has been performed, payments may be non-refundable to the extent that the payment relates to work already completed, resources allocated, third-party expenses or deliverables already provided.

Where a project is cancelled before substantial work begins, Secure Line Tech may review the request and determine whether any refundable amount is applicable after deducting legitimate costs already incurred.

4. IT Solutions & Technical Services

IT Solutions may include infrastructure setup, computer and system support, network configuration, server management, cloud setup, technical support, email and business account setup, backup and data recovery, IT asset management, remote IT support, system maintenance and security hardening.

For services that require consultation, diagnosis, configuration, troubleshooting, remote assistance, implementation or technical work, refunds may not be available for work that has already been performed.

If a service has not yet commenced, the customer may contact Secure Line Tech as soon as possible to request cancellation and refund review.

5. Cyber Security Services

Cyber Security services may include data protection, backup security, data recovery, account security, email security, device security, cloud security, security audits, vulnerability assessments, risk assessments, security configuration reviews, malware and ransomware protection or removal, phishing protection, incident response, compromised account or system recovery, security monitoring, access control and security hardening.

Cyber security work may require immediate investigation, technical analysis, specialist resources and response activities. Once such work has commenced, payments relating to work already performed may generally not be refundable.

Any refund request for a cyber security engagement will be reviewed based on the service scope, work performed, resources allocated, deliverables provided and applicable service agreement.

6. Digital Solutions

Digital Solutions may include website development, business websites, web applications, e-commerce websites, custom software, business management systems, domain and hosting management, website maintenance, API integration, database solutions, digital transformation and UI/UX services.

For custom or service-based digital work, refund eligibility may depend on the stage of the project and the amount of work already completed.

7. AI Automation Services

AI Automation services may include AI chatbots, customer support automation, WhatsApp and lead automation, custom AI solutions and AI integration.

Where implementation, configuration, integration, development or customization has already started, payments related to completed work or committed resources may not be refundable.

Any third-party platform, API, messaging, infrastructure or subscription charges may also be subject to the terms of the respective provider.

8. Software & Digital Products

Software products, downloadable products, licenses, digital resources and other digital products may have different refund conditions depending on their delivery and access method.

Once a software license, download, activation, digital delivery or product access has been provided, refunds may be restricted unless otherwise stated in the applicable product or order terms.

Customers should review the product-specific terms before purchasing a software product.

9. Software License & Activation Issues

If a purchased software product cannot be activated or delivered due to a technical issue attributable to Secure Line Tech, the customer should contact support with the relevant order and activation details.

Secure Line Tech may first attempt to resolve the activation, installation or delivery issue before considering a refund where appropriate.

10. Online Courses & Training

Secure Line Tech may offer online courses, training materials, learning resources and related digital educational content.

Refund eligibility for a course may depend on whether course access has been provided, whether digital learning materials have been accessed or downloaded and the specific terms displayed at the time of purchase.

Customers should review the applicable course purchase terms before enrollment.

11. Eagle Spy & Other Product Orders

Certain Secure Line Tech products may involve software licenses, subscriptions, fulfillment, delivery, activation or third-party services.

For Eagle Spy and similar product orders, refund eligibility may depend on the selected plan, order status, payment status, fulfillment status, license activation and applicable product terms.

Product-specific terms may apply in addition to this general Refund Policy.

12. Cancellation Before Service Starts

If a customer requests cancellation before the relevant service or project has started, Secure Line Tech may review the request for a possible refund.

Any applicable refund may be reduced by costs already incurred, third-party charges, payment processing charges where applicable, preparation work or other legitimate commitments related to the order.

13. Completed or Partially Completed Services

Payments relating to completed work, partially completed work, delivered files, completed consultations, technical assistance, development hours, implementation, configuration or other services already provided may not be refundable.

Where a project is partially completed, Secure Line Tech may evaluate the completed portion and any remaining eligible balance separately.

14. Third-Party Services and Charges

Some projects and services may depend on third-party providers, platforms, hosting providers, domain registrars, payment providers, APIs, software licenses, cloud services, messaging platforms or other external services.

Charges already paid to third-party providers may not be refundable by Secure Line Tech where those charges are non-refundable under the relevant provider's terms.

15. Duplicate or Incorrect Payments

If a customer accidentally makes a duplicate payment or pays an incorrect amount, the customer should contact Secure Line Tech as soon as possible with the relevant payment and order details.

After verification, an eligible duplicate or incorrect payment may be refunded or adjusted against an outstanding amount, as appropriate.

16. Failed Transactions

If a payment is shown as failed but the customer's bank or payment provider has nevertheless deducted the amount, the transaction should first be verified through the applicable payment provider.

Where Secure Line Tech receives confirmation that funds were successfully received but the order was not completed, the amount may be reconciled or refunded after verification.

17. Refund Request Process

Customers requesting a refund should contact Secure Line Tech through the official contact channel and provide sufficient information to identify the transaction.

• Customer name
• Registered email address
• Order or invoice number
• Payment reference, where available
• Product or service purchased
• Reason for the refund request
• Relevant supporting information

Providing complete information helps Secure Line Tech review the request efficiently.

18. Refund Review

Refund requests may be reviewed based on the applicable service or product terms, payment status, order status, work completed, access provided, fulfillment status, third-party costs and other relevant circumstances.

Submission of a refund request does not guarantee approval.

19. Approved Refunds

Where a refund is approved, Secure Line Tech will normally process the refund through the original payment method where technically and operationally possible.

The time required for the refunded amount to appear in the customer's account may depend on the payment gateway, bank or financial institution involved.

20. Non-Refundable Situations

Unless otherwise agreed in writing or required by applicable law, refunds may generally not be available for:

• Services that have already been fully completed
• Work already performed on a custom project
• Technical support or consultation already provided
• Digital products or licenses already delivered or activated, where applicable
• Course access or digital learning materials already provided, where applicable
• Third-party services or charges that are non-refundable
• Amounts specifically identified as non-refundable in an applicable agreement

21. Abuse, Fraud or Unauthorized Transactions

Secure Line Tech may investigate transactions that appear fraudulent, unauthorized, abusive or inconsistent with the applicable order or service terms.

Where appropriate, relevant transaction records may be reviewed to protect customers, Secure Line Tech and payment systems from misuse.

22. Chargebacks

Customers are encouraged to contact Secure Line Tech first regarding billing or refund concerns so that the matter can be reviewed and resolved where possible.

Nothing in this policy limits any rights or protections available to customers under applicable law or the rules of the relevant payment provider.

23. Service-Specific Terms

Certain services, software products, subscriptions, courses, projects or other offerings may have additional refund, cancellation or replacement terms.

Where service-specific terms conflict with this general policy, the specific terms applicable to that purchase may govern to the extent permitted by applicable law.

24. Consumer Rights

Nothing in this Refund Policy is intended to remove, restrict or override any mandatory rights or protections that may apply to a customer under applicable law.

25. Changes to This Refund Policy

Secure Line Tech may update this Refund Policy when our services, products, payment processes, technologies or applicable legal requirements change.

The latest version will be published on this page with the applicable update date.

26. Contact Us

If you have questions about a refund, cancellation, payment or order, please contact Secure Line Tech through our official contact channel.